What This Policy Covers
This Cookie Policy applies to 21Bit Casino, operated from 48 Pirrama Road, Level 2, Pyrmont NSW 2009, Australia. It explains how our website uses cookies and similar tracking technologies when you visit 21bit-cassino-austalia.com, and what choices you have about them.
We collect and handle information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) that sit beneath it. Because we operate an online gaming platform, we also follow applicable guidance from the Office of the Australian Information Commissioner (OAIC) and relevant provisions of the Interactive Gambling Act 2001 (Cth) where they touch on how we identify and verify users.
Reading this page will give you a plain-language picture of what data our cookies collect, why we collect it, who else may receive it, and how you can control it. If anything is unclear, reach us at contact@21bit-cassino-austalia.com or call +61 2 9005 5000.
What Cookies Are
A cookie is a small text file placed on your device (computer, phone or tablet) when you visit a website. The file sits in your browser’s storage and is sent back to the originating server, or to authorised third-party servers, each time you return to that site.
Cookies are not programs. They cannot run code, carry viruses, or access files on your hard drive. What they can do is remember things: whether you are logged in, what language you prefer, which pages you visited, and broadly how you interact with the site over time.
Beyond classic cookies, we also use:
- Local storage objects – similar to cookies but stored within the browser itself rather than being passed as a header with each request.
- Session storage – data that exists only for the duration of your browser session and is cleared automatically when you close the tab.
- Pixel tags and web beacons – tiny invisible images embedded in pages or emails that confirm whether content was loaded or an action was taken.
- Device fingerprinting signals – combinations of browser version, screen resolution, installed fonts, and similar attributes used together to recognise a returning device without relying on a stored file.
All of these are referred to collectively as “cookies” throughout this policy for simplicity.
Categories of Cookies We Use
Strictly Necessary Cookies
These run the core functions of the site and cannot be switched off. Without them, you could not log in, load your account balance, place a bet, or complete a deposit. They carry no information that could be used to track you across other websites and are deleted once your session ends or shortly after.
Examples of what these cookies do on 21Bit Casino:
- Maintain your logged-in state as you move between pages
- Protect your account session against cross-site request forgery
- Store your selected currency and language preferences during a session
- Pass your bonus status and eligibility flags to the game server
- Enable the cashier to identify your deposit wallet assignment
Under the Privacy Act 1988, the collection of information strictly necessary to provide a service you have requested does not require separate consent, provided we notify you of the collection. This policy constitutes that notification.
Age Verification and Responsible Gambling Cookies
As an online gaming platform operating under licence number 8048/JAZ2020-13, we are required to take reasonable steps to prevent access by minors and to support players who use responsible gambling tools. Certain cookies are specifically linked to these obligations:
- Cookies that record whether you have confirmed your age at the gate
- Cookies that enforce deposit limits, session time limits, and cooling-off periods you have set in your account
- Cookies that record self-exclusion status so that excluded players are not served promotional content
These cookies are treated as operationally necessary because disabling them would undermine legal compliance obligations and player protection commitments. They are not used for any advertising purpose.
Performance and Analytics Cookies
These cookies collect anonymous data about how visitors use the site: which pages they visit, how long they spend on each section, whether they encounter errors, and which pathways lead to registration or deposit. The information is aggregated and does not identify you personally.
We use this data to fix technical problems, prioritise what to improve, and understand whether layout changes affect usability. Without it, decisions about the site would be based on guesswork rather than evidence.
Examples of what these cookies record:
- Pages visited and the order they were accessed
- Time spent on each page
- Browser type and operating system
- Whether the session was on mobile, tablet, or desktop
- Error messages encountered
- Exit points (which page someone was on when they left)
Functional Cookies
Functional cookies remember choices you make so the site behaves the way you prefer across visits. They are not essential to keep the site running, but they make the experience substantially more convenient.
On 21Bit Casino, functional cookies may remember:
- Whether you prefer the live casino lobby or the slots section when you land on the homepage
- Game display density preferences (how many titles appear per row)
- Recently viewed games so we can surface them quickly
- Whether you have dismissed a promotional banner so it does not reappear on every visit
- Your preferred deposit method for pre-filling the cashier
You can disable these cookies through your browser or our consent tool. If you do, the site will still work, but you will lose the personalisation they provide.
Marketing and Targeting Cookies
These cookies track your activity across 21bit-cassino-austalia.com and, in some cases, across third-party websites, to build a profile of your interests and serve advertising content relevant to those interests. They may also be used to measure whether advertising campaigns are generating registrations or deposits.
Under the Australian Privacy Principles, particularly APP 3 (collection of solicited personal information) and APP 5 (notification of collection), we are required to be transparent about this collection and to give you a meaningful way to opt out. You will find the opt-out mechanism in the cookie consent banner displayed on your first visit, and you can revisit it at any time through the Privacy Settings link in the site footer.
Where marketing cookies involve sharing behavioural data with third parties for the purpose of serving you advertisements on other platforms, that sharing constitutes a disclosure of personal information under the Privacy Act 1988. Those third parties have their own privacy obligations and are listed in the section below.
Third-Party Cookies and Services
Several features of 21Bit Casino rely on services operated by third parties. When those features load, the relevant third party may set its own cookies on your device. We do not control these cookies and they are governed by the privacy policies of the companies that set them.
The third-party services currently active on this site include:
- Google Analytics – used to collect aggregated site usage data. Google may process this data on servers outside Australia. You can opt out of Google Analytics tracking across all websites using the Google Analytics opt-out browser add-on.
- Game providers (Pragmatic Play, Evolution Gaming, Hacksaw Gaming, Play’n GO, BGaming, PG Soft, Spribe and others) – when you launch a game, the provider’s platform loads within the browser. These providers may set session cookies necessary to run the game and, in some cases, functional cookies to remember your last stake or game settings.
- Payment processors – when you use the cashier for crypto or card transactions, the payment interface may set cookies required for fraud prevention and session security on their platform.
- Live chat provider – our 24/7 support chat widget may set a cookie to maintain chat history across a session so you do not need to repeat yourself if you navigate between pages mid-conversation.
- Social media plugins – links to our pages on Facebook, Instagram and X (Twitter) may involve tracking pixels set by those platforms if you are logged in to them at the time. We do not control what data those platforms collect.
Where third-party services transfer personal data outside of Australia, they are expected to handle it in a manner consistent with the Australian Privacy Principles. If you have concerns about a specific third party’s practices, their privacy policy will contain the relevant disclosures.
Cookies and Gambling Compliance in Australia
Australia’s regulatory environment for online gaming is shaped primarily by the Interactive Gambling Act 2001 (Cth) and by state-level legislation in New South Wales and other jurisdictions. While cookies themselves are not directly regulated by gambling law, several of our cookie practices exist specifically because of our obligations as an online gaming operator.
Age Restriction Enforcement
Access to real-money gaming on 21Bit Casino is restricted to adults aged 18 and over. Where a user has passed an age confirmation gate, a cookie records this confirmation so the gate is not shown repeatedly during the same session. If age verification cannot be confirmed, cookies are used to prevent access to real-money sections of the site until verification is completed.
Self-Exclusion and Limit Enforcement
Players who set deposit limits, time limits, or self-exclusion periods through their 21Bit Casino account settings have those restrictions enforced in part through session-level data. This means that a player who has self-excluded will not be served promotional pop-ups or bonus offers, regardless of whether they arrive on the site through a new browser session. These cookies support our responsible gambling obligations and are not switched off by any user preference control.
Location Filtering
We use session data, including IP-derived geolocation signals, to identify visitors from jurisdictions where we do not accept registrations. This process may involve cookies or similar technologies and is carried out for legal compliance purposes rather than for marketing.
How Long Cookies Stay on Your Device
Cookies fall into two duration types:
- Session cookies – exist only while your browser is open. They are deleted automatically when you close the browser or the tab. Most of our strictly necessary operational cookies are session cookies.
- Persistent cookies – remain on your device after the browser is closed, until either their expiry date is reached or you manually delete them. The duration varies:
- Functional preference cookies typically persist for 30 to 90 days
- Analytics cookies typically persist for 12 to 26 months
- Marketing cookies may persist for up to 24 months depending on the provider
- Age confirmation cookies persist for the duration of a session and, in some configurations, for up to 24 hours to avoid repeatedly gating returning users within the same day
Your Cookie Choices and How to Exercise Them
Cookie Consent Banner
On your first visit to 21bit-cassino-austalia.com, a consent banner will ask you to confirm your preferences for non-essential cookie categories. Accepting all categories enables the full site experience including personalised content. Rejecting non-essential categories disables analytics, functional preference storage, and marketing cookies while keeping strictly necessary and compliance-related cookies active.
You can change your preferences at any time by clicking the “Privacy Settings” link in the site footer. Your updated choice will take effect immediately for new cookies. Cookies already placed on your device before you change your settings will need to be cleared manually through your browser.
Browser-Level Controls
Every major browser has built-in tools that let you view, block, or delete cookies at any time. Instructions for the most commonly used browsers:
Blocking all cookies through your browser will prevent 21Bit Casino from functioning correctly. You will not be able to log in, use the cashier, or maintain a game session. If you want to limit tracking without breaking the site, use the category-level controls in our consent tool rather than a blanket browser block.
Opting Out of Analytics
If you would like to opt out of Google Analytics across all websites rather than just this one, the Google Analytics opt-out browser add-on is available for most desktop browsers.
Do Not Track
Some browsers allow you to send a Do Not Track (DNT) signal to websites you visit. There is no agreed industry standard for how websites should respond to DNT signals, and we do not currently alter our data collection practices based on them. Our consent tool remains the most reliable way to control what cookies we place on your device.
Your Rights Under Australian Privacy Law
The Privacy Act 1988 (Cth) gives you rights in relation to personal information we hold about you, including information collected through cookies where it is linked to your account or is capable of identifying you.
You have the right to:
- Request access to the personal information we hold about you (APP 12)
- Request correction of information that is inaccurate, out of date, incomplete, or misleading (APP 13)
- Make a complaint to us if you believe we have breached the Australian Privacy Principles
- Refer your complaint to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response
To exercise any of these rights, contact us at contact@21bit-cassino-austalia.com. We will respond within 30 days of receiving a written request. For complex requests, we will notify you of any extension required before that deadline.
If your complaint is not resolved to your satisfaction, you can contact the OAIC at www.oaic.gov.au or by calling 1300 363 992.
Cross-Border Data Transfers
Some of the third-party services that set cookies on our site process data on servers located outside Australia, including in the European Union, the United States, and other jurisdictions. Under APP 8, before disclosing personal information to an overseas recipient, we must take reasonable steps to ensure the recipient does not breach the APPs.
Where we engage overseas third parties, we do so through contractual arrangements or by using providers whose global privacy frameworks are assessed to provide a standard of protection broadly comparable to Australian law. If you would like more detail on specific transfers, contact us at contact@21bit-cassino-austalia.com.
Children and Age-Restricted Content
21Bit Casino is an adult gaming platform. We do not knowingly collect personal information from individuals under the age of 18. Our cookie practices are designed to support, not undermine, this restriction. If you believe a minor has accessed this site and you have concerns about data that may have been collected, contact us immediately at contact@21bit-cassino-austalia.com and we will investigate and take appropriate action.
Changes to This Policy
We review this Cookie Policy periodically and update it when our practices change or when regulatory requirements shift. If we make material changes to how we use cookies, we will display a prominent notice on the site and, where the change affects how we handle personal information linked to registered accounts, notify affected users directly by email.
Continuing to use the site after a change is published constitutes acceptance of the updated policy. If you disagree with any changes, you should adjust your cookie preferences using the controls described above or contact us to discuss your concerns.
Contact Us
For any questions or concerns relating to cookies and how we use them on 21Bit Casino, reach us through the following channels:
- Email: contact@21bit-cassino-austalia.com
- Phone: +61 2 9005 5000
- Post: 21Bit Casino Online Australia, 48 Pirrama Road, Level 2, Pyrmont NSW 2009, Australia
- Live chat: Available 24/7 via the chat widget on 21bit-cassino-austalia.com
Gambling should be a form of entertainment, not a source of financial stress. If you need support, free and confidential help is available through Gambling Help Online at 1800 858 858, available 24 hours a day, 7 days a week.