Who This Policy Applies To
This Privacy Policy applies to all individuals who access or use the website https://21bit-cassino-austalia.com/, create a player account, deposit funds, participate in promotions, or otherwise interact with 21Bit Casino Online Australia. It covers personal information collected through the website, live chat, email correspondence to contact@21bit-cassino-austalia.com, phone contact at +61 2 9005 5000, and any other channel through which you engage with us.
21Bit Casino Online Australia operates from 48 Pirrama Road, Level 2, Pyrmont NSW 2009, Australia. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. We also comply with the Spam Act 2003 (Cth), the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), and all other applicable Australian legislation relevant to the operation of an online gaming platform.
If you are under 18 years of age, you must not use this website, submit any personal information, or attempt to create an account. We do not knowingly collect personal information from minors. If we become aware that information has been submitted by a person under 18, we will delete that information promptly.
What Information We Collect
Information You Give Us Directly
When you register an account, make a deposit, request a withdrawal, claim a promotion, or contact our support team, you voluntarily provide personal information. This typically includes:
- Full legal name, date of birth, and residential address
- Email address and phone number
- Username and account credentials
- Payment details including cryptocurrency wallet addresses, card numbers (partially masked), and transaction references
- Government-issued identity documents such as a driver’s licence or passport, provided during identity verification
- Proof of address documents such as utility bills or bank statements
- Source of funds documentation where required at higher withdrawal thresholds
- Responses to responsible gambling assessments or self-exclusion requests
Information Collected Automatically
When you browse or use the 21Bit Casino website, certain technical information is collected automatically through cookies, server logs, and similar technologies. This includes:
- IP address and approximate geographic location derived from it
- Browser type, version, and operating system
- Pages visited, time spent on each page, and navigation paths through the site
- Device identifiers and screen resolution
- Referring URL (the page you visited before arriving at our site)
- Session duration and login timestamps
- Game activity including titles played, stakes, session lengths, and outcomes
Information From Third Parties
We may receive personal information about you from third-party service providers engaged for identity verification, fraud detection, payment processing, or anti-money laundering checks. This can include confirmation of identity from document verification services, credit reference data for responsible gambling assessments, and transaction validation responses from payment networks. We handle all such information in accordance with this policy and the APPs.
Why We Collect Your Information
We collect and hold personal information only for purposes that are directly related to our functions and activities as an online gaming platform. We do not collect more information than is reasonably necessary for those purposes. The main reasons we process personal information are:
- To create and manage your player account
- To verify your identity and age before allowing access to real-money gaming, as required by our licence conditions and AML/CTF obligations
- To process deposits and withdrawals and maintain accurate financial records
- To detect, investigate, and prevent fraud, money laundering, and other unlawful activity
- To comply with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), including customer due diligence, ongoing monitoring, and suspicious matter reporting to AUSTRAC
- To operate responsible gambling programmes, including processing self-exclusion requests, deposit limit settings, and cooling-off requests
- To communicate with you about your account, transactions, promotions, and any changes to our terms or policies
- To provide customer support through live chat, email, and telephone
- To improve the website, personalise your experience, and develop new features based on aggregate usage patterns
- To send marketing communications, where you have consented to receive them
Legal Basis for Processing and Australian Privacy Principles Compliance
Our collection and handling of personal information is governed by the Australian Privacy Principles. The following principles are particularly relevant to how we operate:
APP 1: Open and Transparent Management
This Privacy Policy documents how we manage personal information. It is available on our website at all times. If you have questions about our privacy practices, you can contact us directly at contact@21bit-cassino-austalia.com.
APP 3: Collection of Solicited Personal Information
We only collect personal information that is reasonably necessary for our functions. Where we collect sensitive information, including health-related information relevant to responsible gambling assessments, we do so with your consent or where required by law.
APP 5: Notification of Collection
We notify you of the purpose for which information is collected at the point of collection, either through this policy, account registration screens, or direct communication with our support team.
APP 6: Use and Disclosure
We use personal information for the primary purpose for which it was collected. We do not use or disclose your information for secondary purposes without your consent, unless an exception under the Privacy Act applies, including where disclosure is required by law.
APP 7: Direct Marketing
We may use your contact information to send you promotional content about bonuses, new games, and platform updates, but only where you have provided consent or where we have a reasonable expectation that you would welcome such communications based on your existing relationship with us. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.
APP 11: Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. When we no longer need personal information and are not required by law to retain it, we take reasonable steps to destroy or de-identify it.
APP 12 and APP 13: Access and Correction
You have the right to request access to your personal information and to request correction of information that is inaccurate, out of date, incomplete, or misleading. Details on how to exercise these rights are provided below.
Cookies and Tracking Technologies
21Bit Casino uses cookies and similar tracking technologies to operate the website, improve functionality, and understand how players interact with the platform. Cookies are small text files stored on your device when you visit a website. We use the following categories of cookies:
- Strictly necessary cookies: Required for the website to function. These include session authentication, security tokens, and load-balancing cookies. You cannot opt out of these without affecting your ability to use the site.
- Functional cookies: Remember your preferences, such as your selected language or currency, to improve your experience across sessions.
- Analytics cookies: Collect anonymised or aggregated data about how visitors navigate the site. This helps us understand which pages perform well and where improvements are needed. We use this data internally and do not sell it.
- Marketing cookies: Used to track whether you arrived at our site through an affiliate or referral partner, and to measure the effectiveness of promotional campaigns. These do not store personally identifiable financial information.
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect the performance of certain features on the site. For more detail on how we specifically use cookies, please refer to our Cookie Policy.
How We Share Your Information
We do not sell your personal information to third parties. We do share it in limited circumstances where necessary to operate our business, meet legal obligations, or provide the services you have requested. Disclosures occur to the following categories of recipients:
Game Providers and Platform Partners
To deliver the gaming experience, certain technical data is transmitted to our game providers including Evolution, Play’n Go, Pragmatic Play, PG Soft, BGaming, Evoplay, Hacksaw Gaming, Spribe, Ezugi, and others. These providers may receive session data such as player ID, stake amounts, and game outcomes to calculate results and settle wins. They do not receive your full identity details unless specifically required for a compliance purpose.
Payment Processors
When you make a deposit or request a withdrawal, your payment details are transmitted to the relevant processing network. For cryptocurrency transactions, your wallet address and transaction hash are recorded on the relevant blockchain, which is public by its nature. For card payments, we work with PCI-DSS compliant processors and do not store full card numbers ourselves.
Identity Verification and AML Service Providers
We engage third-party KYC and AML providers to verify the identity documents you submit and to screen your details against politically exposed persons (PEP) and sanctions lists as required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). These providers are contractually bound to handle your information with the same level of care required of us under Australian privacy law.
AUSTRAC and Law Enforcement
As a reporting entity under the AML/CTF Act, we are required in certain circumstances to submit threshold transaction reports, international funds transfer instructions, and suspicious matter reports to the Australian Transaction Reports and Analysis Centre (AUSTRAC). We may also be required to disclose personal information in response to court orders, regulatory demands, or lawful requests from Australian law enforcement agencies. We do not notify players when such disclosures are made where doing so would be prohibited by law or could prejudice an investigation.
Responsible Gambling Agencies
Where you request self-exclusion, we may share relevant details with third-party self-exclusion databases or responsible gambling organisations to give effect to your request across multiple platforms, where such schemes operate. This is done in your interest and in accordance with applicable responsible gambling obligations.
Professional Advisers
Our legal advisers, accountants, and auditors may access personal information as part of their professional services to us. All such parties are bound by confidentiality obligations.
Cross-Border Disclosure of Personal Information
Some of the third-party service providers we use are located outside Australia. This includes cloud hosting infrastructure, analytics platforms, and certain game providers whose servers are based in jurisdictions such as Malta, Cyprus, and Gibraltar. When we disclose personal information to overseas recipients, we take reasonable steps to ensure that those recipients handle information in a manner consistent with the Australian Privacy Principles, as required by APP 8.
In practice, this means we enter into data processing agreements with overseas providers that include obligations regarding security, confidentiality, and the prohibition on using your data for unauthorised purposes. However, we note that APP 8.1 provides that we remain accountable for any breach by an overseas recipient where the breach would constitute an interference with privacy under the Privacy Act if committed by us.
Data Retention
We retain personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Specific retention obligations include:
- Under the AML/CTF Act, we are required to retain customer identification records for a minimum of seven years from the date the account is closed or the last transaction, whichever is later.
- Financial transaction records are retained for a minimum of seven years to meet our obligations to AUSTRAC and for general accounting purposes.
- Responsible gambling records, including self-exclusion requests and limit settings, are retained for a period sufficient to ensure they can be reinstated if requested and to prevent circumvention.
- Support correspondence and account communications are typically retained for three to five years after resolution.
When personal information is no longer required and we are not under a legal obligation to retain it, we destroy or de-identify it in a secure manner.
Security of Your Personal Information
We implement technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, and destruction. These include:
- SSL/TLS encryption across all data transmitted between your browser and our servers
- Encrypted storage for sensitive account and financial data
- Role-based access controls so that only staff who need your information to perform their duties can access it
- Regular security reviews and vulnerability assessments of our platform infrastructure
- Two-factor authentication options available to players on their accounts
- Secure data centres with physical access controls for servers holding personal information
No method of transmission over the internet or electronic storage is completely secure. While we take our security obligations seriously and follow industry standards, we cannot guarantee absolute protection against every possible threat. If you suspect that your account credentials have been compromised, contact us immediately at contact@21bit-cassino-austalia.com or on +61 2 9005 5000.
In the event of an eligible data breach as defined under the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals in accordance with our obligations under that scheme.
Responsible Gambling and Sensitive Information
Information you provide in connection with responsible gambling tools, including deposit limit settings, session time reminders, cooling-off periods, and self-exclusion requests, is treated as sensitive information under the Privacy Act. We use this information solely to give effect to the protections you have requested and to monitor compliance with those settings. It is not used for marketing purposes.
We partner with Australian responsible gambling support services and provide links to organisations including Gambling Help Online, which operates a 24-hour counselling service for Australians. If you are experiencing difficulty with your gambling, we encourage you to use the self-management tools available in your account settings or to contact a support service directly.
Your Rights Regarding Your Personal Information
Right to Access
Under APP 12, you have the right to request access to the personal information we hold about you. To make an access request, contact us at contact@21bit-cassino-austalia.com from the email address registered to your account. We will respond within a reasonable time, typically within 30 days. We may ask you to verify your identity before processing the request. In some cases, access may be refused or limited where the Privacy Act permits this, such as where providing access would have an unreasonable impact on the privacy of another individual or where disclosure is prohibited by law. We will tell you the reason if we decline or limit your request.
Right to Correction
Under APP 13, if you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you can ask us to correct it. We will take reasonable steps to correct the information or, if we disagree that correction is warranted, we will note your request alongside the information in question. You can submit a correction request to contact@21bit-cassino-austalia.com.
Right to Opt Out of Direct Marketing
You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in any promotional email or by contacting us directly. We will process opt-out requests promptly. Note that opting out of marketing does not affect your receipt of transactional communications about your account, such as deposit confirmations and withdrawal notifications.
Right to Make a Complaint
If you believe we have handled your personal information in a way that breaches the Privacy Act or the Australian Privacy Principles, you may submit a complaint to us first. We ask that you do so in writing to contact@21bit-cassino-austalia.com, setting out the nature of your concern. We will acknowledge your complaint and respond substantively within 30 days.
If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. The OAIC has the power to investigate complaints about interferences with privacy and to make determinations, including requiring us to take remedial action.
Direct Marketing and the Spam Act
We comply with the Spam Act 2003 (Cth) in all electronic marketing we send to Australian addresses. This means we will only send commercial electronic messages, including promotional emails and SMS, where you have provided express or inferred consent. Every marketing message we send includes a functional unsubscribe mechanism that allows you to opt out free of charge. We will process opt-out requests within five business days as required by the Act. We do not send unsolicited commercial messages to addresses or numbers acquired without consent.
Children and Age Verification
Access to real-money gaming on 21Bit Casino is restricted to persons aged 18 years and over. Age verification is conducted as part of the account registration and KYC process. We do not knowingly collect personal information from persons under 18. If you are a parent or guardian and you believe your child has submitted personal information to us, please contact us immediately at contact@21bit-cassino-austalia.com so that we can take steps to delete that information from our records.
Third-Party Links and External Platforms
The 21Bit Casino website contains links to our social media pages on Facebook, Instagram, and X (formerly Twitter), as well as links to responsible gambling resources and other external sites. Once you leave our website by clicking an external link, this Privacy Policy no longer applies. Those third-party sites operate under their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of websites we do not control.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or applicable legislation. When we make material changes, we will notify registered account holders by email or through a notice on the website. Continued use of the 21Bit Casino website following notification of changes constitutes your acceptance of the updated policy. The current version of this policy is always available at https://21bit-cassino-austalia.com/.
How to Contact Us
If you have any questions about this Privacy Policy, want to make an access or correction request, or need to raise a concern about how we have handled your personal information, you can reach us through the following channels:
- Email: contact@21bit-cassino-austalia.com
- Phone: +61 2 9005 5000
- Post: 21Bit Casino Online Australia, 48 Pirrama Road, Level 2, Pyrmont NSW 2009, Australia
- Live Chat: Available 24 hours a day, 7 days a week through the website
We aim to respond to all privacy-related enquiries within 30 days. Where a matter is complex or requires consultation with our legal or compliance team, we will let you know within that timeframe and provide an estimated resolution date.