Operator Details and Licensing
21Bit Casino is owned and operated by Dama N.V., a company incorporated and registered under the laws of Curaçao, with company registration number 152125. The registered address of Dama N.V. is Abraham de Veerstraat 9, Willemstad, Curaçao. Operational activities within the Dama group are facilitated by Friolion Limited, a company incorporated in Cyprus, acting in accordance with the authorisations granted to Dama N.V.
The operator conducts online gaming services under the authority of E-Gaming Licence No. 8048/JAZ2020-13, a sub-licence issued under the Antillephone N.V. master licence (No. 8048/JAZ), which was granted by the Government of Curaçao. This licence constitutes an Online Gaming Licence of the type commonly referred to as an interactive gaming authorisation and permits the operator to offer casino-style games, including slots, live dealer tables, and other wagering products, across permitted territories.
Regulatory Authority
The regulatory framework governing online gaming activities in Curaçao was subject to reform following the enactment of the Landsverordening op de kansspelen (LOK), the National Ordinance on Games of Chance, which came into force on 24 December 2024. Under this legislation, the Curaçao Gaming Authority (CGA) now functions as the central licensing and supervisory body for online gaming operators. Dama N.V. operates in compliance with applicable requirements under the transitional provisions of the LOK, as well as its existing licence obligations under the predecessor Landsverordening buitengaatse hazardspelen (LBH) framework. Further information regarding the regulatory authority is available at www.cga.cw.
Territory of Service
21Bit Casino offers its services to eligible players in permitted jurisdictions globally, including players residing in Australia, subject to the following conditions:
- The player must have attained the minimum legal age of 18 years or the age of majority applicable in their jurisdiction of residence, whichever is higher.
- The player must not be a resident of any jurisdiction in which online gambling is expressly prohibited by applicable law.
- The player must not be a resident of a territory specifically excluded from access under the operator’s restricted territories list, as published in the Terms and Conditions.
It is the sole responsibility of the player to ensure that their participation in online gaming activities through this platform is lawful in their jurisdiction of residence. The operator does not represent or warrant that access to or use of this platform is legally permissible in any specific jurisdiction. Players are advised to obtain independent legal advice if they are uncertain as to the legal status of online gambling in their jurisdiction.
Age Verification and Minimum Age Requirement
Access to real-money gaming services on this platform is strictly limited to persons who are 18 years of age or older. The operator operates a mandatory age verification procedure as part of its Know Your Customer (KYC) programme. No player will be permitted to make a deposit, access wagering products, or process a withdrawal without having successfully completed age verification. Any account found to belong to a person under the minimum permitted age will be suspended and all funds held in that account will be returned to the source of the deposit, in accordance with the operator’s minor protection procedures.
Anti-Money Laundering and Know Your Customer Policy
The operator maintains a formal Anti-Money Laundering (AML) and Know Your Customer (KYC) programme in accordance with applicable international standards, including guidelines issued under the Financial Action Task Force (FATF) Recommendations. The purpose of these measures is to prevent the use of the platform for money laundering, terrorist financing, fraud, and other financial crimes.
KYC Verification Requirements
All players are required to complete identity verification before withdrawal requests are processed. Verification may also be triggered at account registration, upon reaching specified deposit or wagering thresholds, or at any point at the operator’s reasonable discretion. The following documents may be requested:
- Proof of Identity: A valid government-issued photo identification document, such as a passport, national identity card, or driver’s licence.
- Proof of Address: A recent utility bill, bank statement, or official government correspondence issued within the preceding three months, confirming the player’s residential address.
- Proof of Payment Method: Documentation confirming ownership of the payment method used to fund the account, which may include a bank statement, card image, or screenshot from an electronic wallet or cryptocurrency exchange account.
- Source of Funds / Source of Wealth: At higher transaction thresholds or upon reasonable request, the operator may require documentation confirming the legitimate origin of funds deposited into the player’s account.
Accounts that have not completed the required verification within a reasonable timeframe following a request for documents may be suspended, and withdrawal requests may be placed on hold, until verification is complete. The operator is not obliged to process payments to accounts that have failed to meet its identity verification requirements.
Transaction Monitoring
The operator employs automated and manual transaction monitoring systems to detect activity that may be indicative of money laundering, structuring, or other suspicious conduct. Where the operator identifies or reasonably suspects suspicious activity, it is required to file a Suspicious Activity Report (SAR) with the competent authority and may suspend or terminate the relevant account pending investigation. The operator reserves the right to delay or freeze withdrawals where required to fulfil its legal obligations under applicable AML regulations.
Data Protection and Information Security
The operator is committed to the lawful, transparent, and secure processing of personal data in accordance with applicable data protection legislation, including the principles established under international data protection frameworks.
Data Collection and Processing
Personal data collected from players is used solely for the purposes of account registration and verification, the provision of gaming services, transaction processing, compliance with legal obligations, fraud prevention, and communication regarding account activity and promotions where consent has been obtained. The operator does not sell personal data to third parties for commercial purposes.
Technical Security Measures
- All data transmitted between the player’s device and the operator’s servers is protected using Transport Layer Security (TLS) encryption, with a minimum standard of TLS 1.2, to prevent interception during transmission.
- Player funds are held in segregated accounts, separate from the operator’s operational funds, to ensure availability in the event of financial difficulty.
- Access to player account data by operator staff is restricted on a need-to-know basis and is subject to internal access controls and audit logging.
- The platform undergoes regular security assessments to identify and remediate technical vulnerabilities.
Players wishing to exercise their rights in relation to their personal data, including the right to access, correct, or request deletion of data held by the operator, may do so by submitting a written request to the operator’s support team. Contact details are provided in the Contact Us section of this website.
Game Fairness and RNG Certification
All casino games offered on this platform are supplied by licensed third-party software providers. Each provider is required to hold current certification from an accredited independent testing laboratory confirming that their Random Number Generator (RNG) software operates in compliance with recognised fairness standards. These certifications verify that game outcomes are statistically random, that published Return to Player (RTP) percentages are accurate, and that results cannot be manipulated by the operator or any third party. Players may request information regarding the certification status of specific games by contacting customer support.
Responsible Gambling
The operator is committed to providing a safe and controlled gambling environment. Gambling is intended to be a form of entertainment, and the operator acknowledges that for a minority of individuals, gambling may develop into a problematic behaviour. The following tools and measures are available to all players to support informed and responsible play.
Player-Controlled Limits
- Deposit Limits: Players may set daily, weekly, or monthly limits on the total amount they are permitted to deposit into their account. Limit reductions take effect immediately; limit increases are subject to a cooling-off period before becoming active.
- Session Time Limits and Reminders: Players may set reminders alerting them to the duration of their active gaming session.
- Loss Limits: Players may set a cap on the total losses they are prepared to sustain within a defined period.
- Wager Limits: Players may restrict the maximum amount they are permitted to wager per round or per session.
Cooling-Off and Self-Exclusion
Players who require a temporary break from gambling may request a cooling-off period, during which their account will be suspended and no deposits will be accepted. Players who believe they may have a problem with gambling may request a permanent self-exclusion, which will result in the indefinite closure of their account. Self-exclusion requests are processed without delay and the operator will take reasonable technical steps to prevent re-registration by excluded players.
Support Organisations
Players who are concerned about their gambling behaviour, or the behaviour of someone close to them, are encouraged to seek assistance from the following independent support services:
- Gambling Help Online (Australia) – 1800 858 858
- Gambling Therapy – international online support
- GambleAware – information and resources
These services are independent of the operator and provide confidential advice and support at no cost to the individual.
Dispute Resolution
The operator is committed to resolving complaints and disputes in a fair, transparent, and timely manner.
Stage 1: Internal Complaint Procedure
In the first instance, players who wish to raise a complaint are required to submit their concern in writing to the operator’s customer support team via live chat or email, using the contact details provided in the Contact Us section. The complaint should include the player’s registered account details, a clear description of the matter in dispute, and any supporting documentation. The operator will acknowledge receipt of the complaint promptly and aims to provide a substantive response within 10 business days. Where a matter is complex and requires additional investigation, the operator will notify the player of the expected timeframe for resolution.
Stage 2: Escalation
Where a player considers that their complaint has not been resolved satisfactorily through the internal procedure, or where the operator has failed to respond within a reasonable timeframe, the player may escalate the matter to the relevant dispute resolution mechanism available under the operator’s licensing framework. Players may contact the Curaçao Gaming Authority (CGA) to report potential breaches of the operator’s licence obligations. The CGA does not act as an arbitrator or civil court and cannot order financial compensation; however, it may investigate potential regulatory breaches. Contact information for the CGA is available at www.cga.cw.
Governing Law and Jurisdiction
The operator’s Terms and Conditions, and any disputes arising from the player’s use of this platform, are governed by and construed in accordance with the laws of Curaçao, unless otherwise specified in the applicable agreement. Players should be aware that this may affect the jurisdiction in which legal proceedings may be commenced. Players are advised to seek independent legal advice if they are considering commencing legal proceedings against the operator.
Currency of This Page
The information contained on this page is provided for informational purposes and reflects the operator’s licensing position as at the date of publication. Licensing details and regulatory frameworks are subject to change. Players are encouraged to verify current licensing information by contacting the operator’s support team or consulting the Curaçao Gaming Authority’s public register. This page was last reviewed in May 2026.